Privacy Policy

1. Introduction

Welcome to Luxe Nails Perth. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our salon, use our website, or engage with our services.

By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with these terms, please do not use our services or provide us with your personal information.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address
• Appointment Details: Preferred services, appointment dates and times, special requests
• Payment Information: Credit card details, billing address, and transaction history
• Health Information: Allergies, medical conditions, or sensitivities relevant to our services
• Preference Data: Service preferences, communication preferences, and marketing consent

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location data
• Browser type and version
• Device information and operating system
• Pages visited and time spent on our website
• Referring website and search terms used

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Provision: To schedule appointments, provide nail care services, and process payments
• Communication: To send appointment confirmations, reminders, and service-related communications
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance
• Marketing: To send promotional offers, newsletters, and updates about our services (with your consent)
• Business Operations: To analyze website usage, improve our services, and maintain our business records
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Safety and Security: To protect the safety of our clients, staff, and premises

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing and financial services
• Appointment scheduling and management systems
• Email marketing and communication platforms
• Website hosting and technical support
• Analytics and performance monitoring

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders, subpoenas, or legal processes
• Government investigations or regulatory requirements
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of our business, your personal information may be transferred to the new owner, subject to the same privacy protections outlined in this policy.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Secure payment processing systems compliant with PCI DSS standards
• Regular security assessments and system updates
• Limited access to personal information on a need-to-know basis
• Employee training on data protection and privacy practices
• Physical security measures at our salon premises

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Update your contact details and preferences
• Request a copy of your personal information in a portable format

6.2 Marketing Communications

You can:

• Opt-out of marketing emails by clicking the unsubscribe link
• Update your communication preferences at any time
• Request to stop receiving promotional materials

6.3 Data Deletion

You may request deletion of your personal information, subject to legal and business requirements. We will retain your information only as long as necessary for the purposes outlined in this policy or as required by law.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and provide personalized content. Cookies are small text files stored on your device that help us understand how you interact with our website.

Types of Cookies We Use:

• Essential Cookies: Required for basic website functionality and security
• Analytics Cookies: Help us understand website performance and user behavior
• Marketing Cookies: Used to provide relevant advertisements and track campaign effectiveness
• Preference Cookies: Remember your settings and enhance user experience

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect website functionality and your user experience.

8. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information promptly.

For clients between 13 and 18 years of age, we require parental or guardian consent before providing services or collecting personal information.

9. International Data Transfers

Your personal information may be stored and processed in countries other than your country of residence, including Australia and other jurisdictions where our service providers operate. We ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.